What can Avar do for my business?
Avar designs and builds Conversational AI and Robotic Process Automation systems that enables businesses to create and implement exceptional omnichannel interactions and streamline their business processes for both internal and external users. Avar offers a Conversational User Experience (UX) layer for enterprise systems, which leverages NLP/NLU engines that comprehends human language, advanced analytics, evaluation, and no-code UI tools. This results in an innovative approach to work – conversational business apps.
What can AI do for business?
Increase human productivity
Improve access to data
Help business owners make better decisions
Replace entire roles
Increase profit
What is conversational AI?
Conversational AI is a type of Artificial Intelligence technology that allows users to interact with business systems and trigger automated processes through spoken or written natural language to complete business tasks. This is possible by using advanced Machine Learning, NLU (Natural Language Understanding), NLP (Natural Language Processing), interactive voice recognition, powerful integrations, data processing, and automation.
What channels can chatbots be deployed on?
Avar supports integration with multiple communications channels like customer webpages (websites, intranets) or mobile apps. It also supports deployment in all popular conversational apps like WhatsApp, Facebook Messenger, Google Chat, WeChat, Telegram, Microsoft Teams, Twilio, Instagram, Slack, and more. It also supports voice integration with any business or telephony system. Avar can even send SMS and email , or any other service that connects via APIs or SMTP.
What platforms can Avar integrate with?
Avar can integrate with popular platforms like Microsoft Teams, Microsoft Outlook, Google Docs, Airtable, Salesforce, Zendesk any many other platforms using API.
What are Conversational Business Apps?
You can imagine them as adaptive digital workspaces operated by employees and customers working side-by-side with their AI virtual companions to complete business tasks. Delivering a total user experience 24/7, CBAs can be deployed 5x faster than features for legacy systems, successfully maximising ROI for existing platform investments. CBAs leverage a powerful conversational AI layer, complex automation capabilities, and open connectivity to any enterprise system and RPA technology.
What are the benefits of Robotic Process Automation (RPA)?
Avar greatly enhances the user experience and increases productivity by integrating with RPA technology to automate tasks through conversation, allowing your company to benefit from faster time-to-value, higher ROI, and superior user experience. Each day external and internal users must switch between tens of different systems and apps to complete tasks. Avar makes this complexity obsolete, empowering users with easier, more human-like access to technology and automation.
Does Avar offer chatbot training?
We teach your chatbot everything it needs to know, from policy docs and data sheets to knowledge bases and FAQs.
How much does it cost to build a chatbot?
Avar can build simple chatbots from $2500 AUD + $424/mo for bot hosting.
Does Avar offer full chatbot implementation?
Yes. Let a dedicated team of Avar experts take on your entire chatbot project, from scoping to final delivery.
Chatbot terminology explained
Artificial Intelligence (AI)
AI refers to the simulation of human intelligence in machines. These systems are designed to think, learn, and solve problems like a human.
Machine Learning (ML)
A subset of AI, machine learning involves algorithms that allow computers to learn from and make predictions based on data. It’s the driving force behind a chatbot’s ability to improve over time.
Natural Language Processing (NLP)
NLP is a branch of AI that helps machines understand and respond to human language. It’s what allows chatbots to understand your questions and provide meaningful answers.
Generative AI
Generative AI refers to algorithms that can create new content, such as text, images, or music, based on input data. In the context of chatbots, generative AI can be used to produce more natural and varied responses, enhancing user interactions.
Intent Recognition
Intent recognition is the ability of a chatbot to understand the purpose behind a user’s message. For example, when you type “What’s the weather today?”, the bot recognises that you’re asking for a weather update.
Entity Recognition
Entities are specific pieces of information in a user’s input. For example, in the question “What’s the weather in Sydney today?”, “Sydney” is an entity. Entity recognition helps the chatbot identify and use this information effectively.
Training Data
Training data consists of examples used to teach the chatbot how to respond to various inputs. High-quality training data is crucial for a chatbot’s accuracy and effectiveness.
Chatbot Framework
A chatbot framework is a platform or set of tools used to build and deploy chatbots. It includes libraries and pre-built components that simplify the development process.
Conversation Flow
This refers to the structured path a conversation can take. It includes predefined responses and possible user inputs, ensuring smooth and logical interactions.
Dialog Management
Dialog management is the process of controlling the conversation flow. It ensures that the chatbot maintains context and provides coherent and relevant responses.
Fallback
A fallback is a pre-defined response used when a chatbot doesn’t understand the user’s input. It helps maintain user engagement and guides the conversation back on track.
API (Application Programming Interface)
APIs allow different software applications to communicate with each other. Chatbots often use APIs to access external data or perform specific tasks, like booking a flight or checking bank balances.
Bot Persona
The bot persona is the chatbot’s personality, tone, and style of interaction. It’s crafted to match your brand’s voice and enhance user experience.
Omnichannel
Omnichannel refers to providing a seamless chatbot experience across multiple platforms, such as websites, social media, and messaging apps.
Human Handoff
Human handoff is when a chatbot transfers the conversation to a human agent. This is typically used for complex issues that the bot cannot resolve.
Chatbot Analytics
Chatbot analytics involve tracking and analysing user interactions with the bot. This data helps improve the chatbot’s performance and user satisfaction.